The Quest for excellence

By Jack Hayes

The team at Quest NewQuay is again jumping for joy after taking out Oceania’s Leading Serviced Apartments at the 2020 World Travel Awards.

The award caps off an outstanding year for the Quest NewQuay team, after winning Best Emerging Business at the inaugural Docklands Business Awards in February and taking out Quest Apartment Hotels’ top franchise business in Australia for local marketing activity.

Although 2020 has been far from the perfect year for the travel industry, Quest NewQuay co-owner Stacy Andronikos is delighted to be acknowledged for his team’s hard work in such trying times.

“The past six months have been really tough for the team, but to get some recognition that we kept the doors open, we were here for our loyal guests and kept a safe place to do business, it is fantastic,” Mr Andronikos said.

“It is so hard to start back up after closing down; for us, that wasn’t an option. We made known as best we could that we were still open for business. It would’ve been incredibly deflating having to lose the momentum we built over the last year since opening.”

“It wasn’t just about keeping our business afloat; it was about keeping our team safe and in work.”

The Quest brand also took home the award for Oceania’s Leading Serviced Apartment Brand.

Mr Androikos said while it would take some time to return to pre-pandemic levels, he was seeing an increase in visitation and was optimistic for what 2021 held.

“We are starting to see a lot of Melburnians coming through the door. It has been that staycation market, where people want to come into the city from the suburbs and have a nice night out,” he said.

“It’s great, not just for our team, but for the rest of Docklands to know we have a world-class facility sitting in our backyard.”